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Case Studies

AAA HOOSIER MOTOR CLUB
After years of using a manual time clock system, AAA Hoosier Motor Club began exploring different ways to track employee time and attendance. At first the company approved using the honor system, which gave employees the ability to track their own hours. They soon realized that in order to stay compliant with government regulations, AAA Hoosier Motor Club needed to find an updated solution that would accurately track and report time and attendance.

BANKWEST OF NEVADA
BankWest of Nevada faced a challenge when the software they used for time and labor management became obsolete. With less than a year before their current system would no longer be supported, BankWest of Nevada was forced to decide between upgrading to the new company?s software or converting to an entirely new system.

GUARDIAN ANGEL HOMES
Guardian Angel Homes faced an uncommon challenge in the area of labor management. The company?s business model demands significantly higher labor costs than other companies in its industry. However, these labor expenditures enable Guardian Angel Homes to deliver superior services ? a successful strategy for outshining the competition.

HELP DESK NOW
In May of 2001, Help Desk NOW (HDN) www.helpdesknow.com opened its first contact center at Atlantic Canada. The organization?s leadership viewed labor management as a high priority from the onset, launching the center with a fully automated labor management solution in place. The company wanted to equip its contact center employees (primarily phone agents) with a cutting-edge, but easy-to-use system that enabled them to clock-in and out directly from their desktop computers.

TEXAS LEGISLATIVE COUNCIL
Approximately five years ago, the Texas Legislative Council faced the challenge of updating how it would track employee time and attendance. At the time, manual methods (e.g. printed timecards, sign-in sheets, etc.) were used to capture the comings and goings of employees. Not surprisingly, these processes weren?t meeting the needs of the organization because of their proneness to human error and other inconsistencies.

ARAMARK CORPORATION
Food services giant ARAMARK Corporation improved the recipe for its labor resources management processes and systems recently when it implemented a comprehensive new employee time and attendance system.
 

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